Refund policy

Return & Refund Policy

At Herazy, we want you to feel confident with your purchase. If there is an issue with your order, please contact us at info@herazy.com and our team will review your request.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number, a brief description of the issue, and clear photos of the product and packaging when applicable. Once your request is reviewed and approved, we may offer a replacement or refund.

Lost or missing packages
If your package has not arrived by the estimated delivery date, please contact us as soon as possible. We will review the shipment status and work with you to determine the appropriate resolution.

Returns
Due to the nature of our wellness and supplement products, we do not accept returns simply because of a change of mind once an order has been processed or fulfilled.

If a return is approved by Herazy, we will provide you with the appropriate return instructions and return address. Please do not send any product back without first contacting us and receiving return authorization.

Order cancellations and changes
If you need to cancel your order or change your shipping address, please contact us as soon as possible. We will make every effort to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or fulfillment.

Incorrect shipping information
Customers are responsible for providing a complete and accurate shipping address at checkout. Orders that are delayed, returned, or undeliverable because of incorrect or incomplete shipping information may not be eligible for a refund and may require additional shipping charges.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@herazy.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return.