Shipping policy

Shipping Policy

At Herazy, we work to process and ship your order as quickly and carefully as possible.

Order Processing

Orders are typically processed within 1–4 business days before shipment.

Processing times may be longer during high-volume periods, holidays, product launches, or circumstances outside our reasonable control.

Once your order has entered processing, we may not be able to cancel it or change the shipping address. Please review your shipping information carefully before completing your purchase.

Shipping Destinations

Shipping availability depends on the destination selected at checkout.

Available shipping options, estimated delivery times, and applicable shipping charges will be displayed before you complete your purchase.

Delivery times may vary depending on the destination, distance from the fulfillment location, carrier service, weather conditions, holidays, and other circumstances outside our reasonable control.

Certain locations may have limited shipping options or may not be eligible for delivery. If we are unable to fulfill an order to the address provided, we will contact you using the information associated with your order.

Estimated Delivery Times

After your order has been processed and shipped, delivery generally takes approximately 3–7 business days, depending on the destination, distance from the fulfillment location, and shipping method selected at checkout.

Some destinations may require additional transit time.

All delivery dates are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, service disruptions, and other circumstances outside our reasonable control may affect delivery times.

Tracking Information

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow some time for tracking information to become active after the carrier receives the package.

Multiple Packages

In some cases, items in the same order may arrive in separate packages.

If this occurs, you may receive more than one tracking number. This does not necessarily result in additional shipping charges.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address.

Please contact us immediately at info@herazy.com if you notice an error in your shipping information.

We will do our best to assist you, but address changes cannot be guaranteed once an order has entered processing.

Orders that are returned, delayed, or undeliverable because of an incorrect or incomplete address may require additional shipping charges and may not qualify for a refund.

Lost or Missing Packages

If your tracking information indicates that your package has been lost, or if your order has not arrived within a reasonable period after the estimated delivery date, please contact us at info@herazy.com.

We will review the shipment and work with you to determine the appropriate resolution.

Claims for packages believed to be lost should be reported promptly and no later than 30 days after the estimated delivery date.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please include your order number, a brief description of the issue, and clear photos of the product and packaging when applicable.

These requests are handled according to our Return & Refund Policy.

Shipping Charges

Shipping costs, when applicable, are calculated and displayed at checkout before you complete your purchase.

Any available shipping promotions or free-shipping offers will be displayed at checkout or communicated through our website.

Contact Us

For shipping questions or assistance with an order, please contact:

Herazy
Email: info@herazy.com